Refund Policy

Last updated 10 November 2026.

We want you to book with confidence. This policy explains what happens if your plans change, or if ours do. It applies to class seats and Pantry Kits for the class on Sunday 6 December 2026 at Cooktastic, Woodstock, Cape Town. The 8-week masterclass has its own terms, set out below. By booking and paying, you agree to this policy.

Class seat, and Class seat with the Pantry Kit

• 7 or more days before the class (on or before Sunday 29 November 2026): you can cancel for a full refund of the price you paid.
• Fewer than 7 days before the class: we can't offer a refund, because your seat can't be resold at short notice and we will already have prepared your ingredients and Pantry Kit.
• Passing your seat to someone else: you can transfer your seat to a friend, free of charge, at any time up to the day before the class. Just tell us their name and email address. If you booked a Pantry Kit option, the kit (and the signed book, if you booked it) goes with the seat.
• If you can't attend on the day and haven't transferred your seat, we're unable to refund it.

If we cancel or change the class

If we have to cancel the class, or move it to a date you can't make, you can choose a full refund or a place at the rescheduled class. We'll tell you as soon as we know. If a class goes ahead with a small change (for example a different dish on the menu), that isn't grounds for a refund.

The 8-week masterclass

The masterclass is a fixed programme with a limited number of places, so these terms are stricter than for the class. What you get, the number of sessions and how it runs are all set out on this website before you book.

• Before it starts: you can cancel for a full refund up to 14 days before the first session.
• Once it has started: we can't offer refunds. This applies if you leave part of the way through, miss sessions, don't complete the assignments, or feel the programme isn't what you hoped for. Your place is reserved for you from the moment you book, and what you get from the programme depends on the time and effort you put in.
• Your place: it's personal to you and can't be transferred to someone else unless we agree in writing.
• If you booked the class seat or Pantry Kit first and then upgrade to the masterclass, what you have already paid is credited against the programme price. The class refund rules above still apply to the 6 December class.
• Payment plans: choosing a payment plan is a commitment to the full programme fee, not a trial. If a payment fails or is missed, your access to sessions and materials is paused until the account is up to date, and the balance remains owing. Cancelling a plan, or stopping payments, does not cancel the balance owing, and instalments already paid are not refundable once the programme has started.
• If we cancel the masterclass before it starts, or can't deliver it, you'll receive a full refund of what you paid.

If something isn't right

• A missing or damaged Pantry Kit item: tell us within 48 hours of collecting your kit, with a photo if you can. We'll replace the item. We only refund it if we can't replace it.
• A problem on the day: tell us on the day, or within 24 hours, so we have a fair chance to put it right.
• What we can't refund: we aren't able to refund because the class or programme wasn't what you personally hoped for, or because you feel you didn't get value from it. The menu, format and what's included are described before you book.
• Please talk to us first. If you have a genuine concern, contact us before disputing a payment with your bank, and we'll deal with it promptly. If a payment for a class or programme we have delivered is disputed, we may share our records of your booking, attendance and acceptance of this policy with our payment provider and your bank.

How to ask for a refund or a transfer

Reply to your booking confirmation email, or write to hello@tamubyjane.com, and include your name and the payment reference. This policy applies to bookings made with Tamu by Jane. We will respond within 2 working days. Approved refunds are paid back to the original payment method and normally reach you within 10 working days, depending on your bank.

Your rights

Nothing in this policy limits any rights you have under South African consumer law.